
Frequently Asked Questions
How long does delivery take?
How long does delivery take?
We strive to get your order to you as quickly as possible, but the average delivery time is between 7 and 11 days, depending on the product and the supplier.
There is an important reason for this: at Luxinor, we deliberately choose a more sustainable approach. Instead of fast shipping with a large ecological footprint, we use a "made-to-order" and "optimized shipping" system. This means that products are only shipped after you have placed an order. This allows us to avoid excess inventory, waste of raw materials, and unnecessary returns.
In addition, we often combine shipments to reduce the number of transport movements, which helps to lower CO₂ emissions. With this approach, we contribute to a more sustainable world and can offer you unique products at a competitive price.
We greatly appreciate your patience and promise that the wait will be worth it. As soon as your order
Is there a shipping fee?
Is there a shipping fee?
No, we always offer free shipping on all your orders!
How do returns work?
How do returns work?
Returns are easy. Contact us using the contact form, and we will guide you through the process.
Which payment methods do you accept?
Which payment methods do you accept?
You can pay with us using iDEAL, credit card, PayPal and more. All our payment methods are safe and reliable.
Can I track my order?
Can I track my order?
Yes, as soon as your order has been shipped, you will receive a track & trace code to follow your package.