Shipping Policy

At Zyóda, we place great importance on an efficient shipping process to ensure that your order is handled as quickly and smoothly as possible. Below you will find all the details regarding our shipping policy:

Order Processing

All orders are processed within 1 to 3 business days, excluding weekends and holidays. This processing begins as soon as we receive your order confirmation via email. Once your order has been processed, you will receive a notification to inform you that your order has been shipped.

Shipping Costs

At Zyóda, we strive to make shopping as easy and affordable as possible. Therefore, we offer standard shipping rates that are favorable to our customers. In most cases, our shipping is free, unless otherwise stated.

Standard Shipping Rates:

• International: Free shipping for standard products

• Netherlands / Belgium: Free shipping for standard products

Shipping Times and Types

Here are the estimated shipping times and types for your reference:

• 7-14 Business Days: International shipping with free shipping for standard products.

• 7-14 Business Days: Shipping to the Netherlands / Belgium with free shipping for standard products.

• 7-14 Business Days: International shipping with free shipping for large products.

• 7-14 Business Days: Shipping to the Netherlands / Belgium with free shipping for large products.

Please note: Although we do our utmost to deliver your order on time, we are not responsible for any delays by the shipping service.

If you need additional information or have questions about our shipping policy, please do not hesitate to contact our customer service.

Return Policy

At Zyóda, we understand that sometimes a product does not meet your expectations. Therefore, we have established a return policy to help you in such situations. Here are the details of our return policy:

Return Period

You have the right to return your purchase within 14 days of the delivery date, provided that the item is unused and in its original condition.

Refund

In the event of a return, we will refund the full order amount, with the exception of the return shipping costs. Please note that there are some items that we cannot accept for return due to hygiene regulations, but we will clearly indicate this for the product in question.

Damaged Items

If your order arrives damaged, we kindly ask you to contact us immediately via info@zyoda.nl. Please make sure to include your order number and attach a photo of the condition of the damaged item. We handle such cases individually and strive for a satisfactory solution.

Refund Process

Once we have received and inspected your return, we will send you an email to inform you of the receipt of the returned item. We will also let you know whether your refund has been approved or rejected. If your refund is approved, the amount will be credited back to your credit card or the original payment method within 14 business days, which usually happens faster.

Order process

• Orders are processed within 1-3 business days, excluding weekends and holidays.

• Pre-ordered items are processed within 1-3 business days after their arrival in our warehouse.

• After you have successfully placed an order, you will receive an email confirmation with the details of your order. If you do not receive an email, please check your spam folder or contact us for confirmation.

• If you have questions or changes regarding your order, please contact us immediately via info@zyoda.nl. Please note that changes to your order are no longer possible once it has been shipped.

• We emphasize the importance of carefully checking and entering the correct delivery address. Zyóda is not liable for not receiving your order due to address errors provided by you. In the event of a return due to an incorrect address, we will refund the original order (excluding shipping costs) and ask you to resubmit your order.