Return Policy

At Zyoda we strive for your complete satisfaction as a customer. We have developed our return policy to ensure that you can shop with us with confidence, knowing that if for any reason you are not satisfied with your purchase, we are happy to help.

1. GENERAL

Our return policy includes a generous 30-day period. This means that from the moment you receive your item, you have 30 days to request a return.

To be eligible for a return, your item must be in the same condition as when you received it. It must be unworn or unused, including all original labels and in the original packaging. In addition, it is essential that you can show the proof of receipt or proof of purchase.

To initiate a return, you can simply contact us via info@zyoda.nl. Please note that returns must be sent to the warehouse where the products come from, which is in most cases in China. Therefore, please contact us first so that we can provide you with the correct return address.

When your return is accepted, you are responsible for the costs of returning the items to the specified address. We cannot accept items that are sent back to us without a prior return request.

Do not hesitate to contact us with any questions regarding returns. You can reach us via info@zyoda.nl.

2. DAMAGE AND ISSUES

It is very important that you immediately check the condition of the items upon receipt of your order. If you notice that an item is defective, damaged, or if you accidentally received the wrong item, please contact us immediately. This way we can assess the problem and offer the right solution as quickly as possible.

3. EXCHANGES

If you want to receive the desired item quickly, we recommend returning the item you have. Once your return is accepted, you can then make a separate purchase for the new item you wish to receive. This is often the fastest way to ensure that you get what you want.

4. 30-DAY RETURN POLICY OF THE EUROPEAN UNION

Regardless of the above policy, if your goods are shipped to an address within the European Union, you have the right to cancel or return your order within 30 days of receipt for any reason and without giving a reason. As mentioned earlier, your item must be in the same condition as when you received it. It must be unworn or unused, including all original labels and in the original packaging. Furthermore, you must be able to provide proof of purchase.

5. REFUNDS

Once we have received and inspected your return, we will immediately inform you whether the refund has been approved. If the refund is approved, the amount will be automatically credited back to the original payment method you used, and this will be processed within 10 business days. Please note that it may take some time before your bank or credit card company fully processes the refund and reflects it in your account.

If more than 15 business days have passed since the approval of your return, please contact us immediately via info@zyoda.nl. We are happy to help you with any questions or concerns regarding your refund. Your satisfaction is our top priority.